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Privacy Policy

Effective Date: August 7,2025

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Santiago Cargo Express Corp. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us via SMS or other messaging platforms.

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1. Information We Collect

 

We may collect the following types of personal information:

  • Contact Information: Full name, phone number, email address, physical address.

  • Shipment Details: Package contents, destination, delivery history.

  • Payment Information: Billing address, payment method (we do not store credit card numbers).

  • Communication Data: SMS and WhatsApp message content, communication history.

  • Website Data: IP address, browser type, operating system, cookies, and usage statistics.

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2. How We Use Your Information

 

We use your information to:

  •  Process and deliver shipments

  •  Communicate shipment updates, confirmations, or changes via SMS, WhatsApp, email, or phone.

  • Improve our services and customer support

  • Comply with legal and regulatory obligations.

  • Prevent fraud, security breaches, or abuse.

**SMS & Messaging Communications:** By providing your phone number, you agree to receive shipment notifications, delivery updates, and occasional promotional messages from Santiago Cargo Express Corp via SMS and WhatsApp. Message and data rates may apply. Message frequency varies based on shipment activity. You can opt out at any time by replying STOP to any message or by texting STOP to (845) 622-3779. For help, reply HELP.

 

3. Legal Basis for Processing

 

We process your personal information based on:

  • Your consent (when you opt in to SMS or marketing messages).

  • Fulfillment of a contract (shipping services).

  • Compliance with legal obligations.

  • Legitimate interest (improving services and communication).

 

4. Sharing Your Information

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We do not sell your personal information. **Mobile information will not be shared with third parties for marketing/promotional purposes.** We may share your data with:
- Service Providers: e.g., Twilio for SMS delivery, shipping partners, IT support vendors.
- Legal Authorities: If required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
All third-party service providers are required to maintain the confidentiality and security of your data.

 

5. Data Retention

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We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

 

6. Your Rights

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Depending on your location, you may have the right to:

  • Access or correct your data.

  • Request deletion of your data.

  • Opt out of marketing communications.

  • Withdraw consent at any time.

To exercise your rights, contact us at: santiagocargoexpress@gmail.com

 

7. Security

 

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or loss.

 

8. Cookies and Tracking

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Our website may use cookies and similar tracking technologies to enhance user experience and analyze website usage. You may control cookie preferences through your browser settings.

 

9. Children’s Privacy

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Our services are not intended for children under 13. We do not knowingly collect data from minors.

 

10. Updates to This Policy

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We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Effective Date.”

 

11. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Santiago Cargo Express Corp.
Email: santiagocargoexpress@gmail.com
Phone: +1(718) 523-3555
Website:https://santiagocargoexpress.com/

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